Ordering & Shipping
We carry all of the items listed in stock. Shipments are usually made the same day as an order is received. However, although every effort is made to maintain an adequate stock, certain items may sometimes become exhausted. Should this occur, you will be notified at once and we will hold your order and ship the balance when our stock is replenished unless otherwise directed.
- Once an order is placed, no cancellations, additional or back orders are accepted.
- Samples can be purchased at regular prices but are not returnable.
- Items listed in our catalog do not have to be ordered in dozens. ( Minimum one dozen per style per color for certain styles.)
- We ship on open account to firms who are well rated or have established credit with us. Our terms are net 30 days, F.O.B. Chicago.
- No checks accepted on C.O.D. shipments, cash or certified checks only.
- Orders under $75.00 will be subject to a $5.00 small order processing charge. (This does not apply to back orders.)
- Prices prevailing at time of shipment must apply to all orders, as prices are subject to change without notice.
If for any reason a check is returned the account will incur a bank charge of $25.00
Sales tax will be charged, on all orders where applicable, to anyone who has not provided Hanco with a signed resale form.
Returns and Claims
If it becomes necessary to return merchandise, write or call our return department for authorization. Returns will be accepted only if they are currently in our line and within 5 days of receipt. Defective merchandise must have tape over flaws. All returns must be accompanied by a copy of the original invoice, and are subject to a 35% restocking fee. A prompt credit or exchange will be given on authorized returns. No cash refunds.
Printed or washed garments are not returnable. Garments must be inspected before printing.
Third Party Shipping
Hanco will not assume any responsibility if there is a discrepancy on an order received by a party other than the invoiced customer.
Refused, unclaimed, or undeliverable orders will be subject to a 35% restocking charge in addition to all freight charges.
For terms regarding our screen printing services, please see our screen printing page
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